Frequently Asked Questions (FAQ)
- What Brand do you main sell
We main sell industrial automation components, the brand is Panasonic, Mitsubishi, Omron or Siemens
- How do I order products I need?
All orders are completed via phone, fax, or email. Phone orders must be verified in writing. At this time, we do not offer a cart for online or website purchasing.
You can send us the parts No. you need, I will reply you in 24 hours.
- How do I submit a request for quote (RFQ)?
You can send us email [email protected], or send us the message directly by our contact form on website
- How do I pay?
Accepted methods of payment are by TT,West Union Paypal
- Where are you located?
We located in Guangzhou City, Guangdong Province, China. A base of automation equipment manufacturing in China.
- Do you ship to other countries?
Yes. We ship to over 190 other countries by air express with low freight
- Do you offer same-day shipping service?
Yes. We have a variety of same-day services ranging from UPS, FedEx, DHL courier, and airport pick-up.
- Do you offer emergency shipping service?
Yes. If you have an after-hours emergency call 86 13760812861
- When will my order ship?
Most orders are shipped in 3 days after ordered.
- How do I get a tracking number?
We will send you the tracing No once we send your goods
- What are your weight limits for shipping?
We try to ship your goods with best method and lowest freight cost.no size and weight limit.
- Do you have a minimum order size by quantity or dollar value?
- The part that I’m looking for is obsolete. Can you help me?
Yes. We specialize in hard-to-find and obsolete parts.
- The part I need is not obsolete but it is not in stock. Can you order it for me?
Yes. We are able to order many parts with varying lead times.
- Can I buy used parts or modules? What types of conditions do you offer?
Yes. You can buy used material at a substantial discount. We offer new, used, and refurbished merchandise.
- Do you offer a warranty on your merchandise?
Yes. Our parts come with a six-month warranty.
- Are you authorized distributors?
No. We are wholesale electrical consolidators that distribute industrial electronic parts for factory automation.