Frequently Asked Questions (FAQ)

banner1Frequently Asked Questions (FAQ)

  1. What Brand do you main sell

We main sell industrial automation components, the brand is Panasonic, Mitsubishi, Omron or Siemens

  1. How do I order products I need?

All orders are completed via phone, fax, or email. Phone orders must be verified in writing. At this time, we do not offer a cart for online or website purchasing.

You can send us the parts No. you need, I will reply you in 24 hours.

  1. How do I submit a request for quote (RFQ)?

You can send us email sales1@panasonic-plc.com, or send us the message directly by our contact form on website

  1. How do I pay?

Accepted methods of payment are by TT,West Union Paypal

  1. Where are you located?

We located in Guangzhou City, Guangdong Province, China. A base of automation equipment manufacturing in China.

  1. Do you ship to other countries?

Yes. We ship to over 190 other countries by air express with low freight

  1. Do you offer same-day shipping service?

Yes. We have a variety of same-day services ranging from UPS, FedEx, DHL courier, and airport pick-up.

  1. Do you offer emergency shipping service?

Yes. If you have an after-hours emergency call 86 13760812861

  1. When will my order ship?

Most orders are shipped in 3 days after ordered.

  1. How do I get a tracking number?

We will send you the tracing No once we send your goods

  1. What are your weight limits for shipping?

We try to ship your goods with best method and lowest freight cost.no size and weight limit.

  1. Do you have a minimum order size by quantity or dollar value?

No.

  1. The part that I’m looking for is obsolete. Can you help me?

Yes. We specialize in hard-to-find and obsolete parts.

  1. The part I need is not obsolete but it is not in stock. Can you order it for me?

Yes. We are able to order many parts with varying lead times.

  1. Can I buy used parts or modules? What types of conditions do you offer?

Yes. You can buy used material at a substantial discount. We offer new, used, and refurbished merchandise.

  1. Do you offer a warranty on your merchandise?

Yes. Our parts come with a six-month warranty.

  1. Are you authorized distributors?

No. We are wholesale electrical consolidators that distribute industrial electronic parts for factory automation.

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